ORGS 1000 Chapter Notes - Chapter 4: Absenteeism, Emotional Labor, Emotional Contagion

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Published on 20 Sep 2016
School
York University
Department
Organization Studies
Course
ORGS 1000
Professor
Page:
of 6
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Document Summary

Boring jobs might be easier but they are not necessarily better. Lower job satisfaction increase absenteeism and turnover: 3 critical psychological states make work more satisfying. Meaningfulness of work a psychological state indicating the degree to which work tasks are viewed as something. 2 that counts in the employee"s system of philosophies and beliefs: tasks the add to the organization or aid society. Responsibility of outcomes a psychological state indicating the degree to which employees feel they are key drivers of the quality of work output. Knowledge of results - a psychological states indicating the extents to which employees are aware of how well or how poorly they are doing. High each work day if different less repetition: identity degree to which a job offers completion of a whole, identifiable piece of work from the beginning till end with a visible outcome.