ORGS 1000 Chapter Notes - Chapter 10: Agreeableness, Communication Problems, Extraversion And Introversion

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Published on 22 Apr 2016
School
York University
Department
Organization Studies
Course
ORGS 1000
Professor
Chapter 10: Teams, Diversity, and Communication
team—two or more people who work interdependently over some time period to accomplish common goals
related to some task-oriented purpose
Part A: Characteristics of Teams
TYPES OF TEAMS
Purpose:
there are variety of different types of teams, each associated with different defining characteristics
Purpose
Length of
Existence
Time Involvement of
Members
Work Team produce goods and/or provide service to accomplish
core operational level production and service tasks
permanent full-time commitment
Management
Team
managerial-level tasks that affect entire organization by
coordinating subunits
permanent members usually head of
departments (commitment
offset by other duties)
Parallel
Team
members from various jobs within organization that
meet to provide recommendations on important issues
that run “parallel” to organization’s production process
permanent or
temporary
(depends on aim)
part-time commitment
Project Team
tackle tasks that are complex and require input from
members with different types of training/expertise
length of project
full-time or part-time
(depending on role)
Action Team
tackle quite complex tasks in contexts that are highly
visible or challenging
short tasks
STAGES OF TEAM DEVELOPMENT: PREDICTABLE SEQUENCE
Purpose:
the different stages as teams progress from newly formed to one that’s well established
isn’t applicable when teams are formed with clear expectations regarding what’s expected from members
members orient themselves within boundaries of team
Forming
• members try to understand their expectations and roles
members remain committed to their own ideas
Storming
• initial unwillingness to accomodate others' idea leads to conflict
team members realize they need to work together to accomplish goals (cooperation)
Norming
• norms and expectations develop regarding member roles and duties
members work comfortably within their roles
Performing
• team makes progress toward goals
team has a limited lifespan
• members experience anxiety as they disengage and seperate from team
STAGES OF TEAM DEVELOPMENT: UNPREDICTABLE SEQUENCE (Punctuated Equilibrium)
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Purpose:
development of team is unpredictable
members make assumptions and establish pattern of behaviour
Initial Meeting
pattern of behaviour from first meeting dominates for half the lifetime
INERTIA
members realize they have to change their task paradigm to complete task on time
Mid-Point
NEW PLAN AND APPROACH: new behaviours that dominate until the task is successfully complete
INERTIA • NO NEW PLAN: group may fail, since original behaviour persists
TEAM
INTERDEPENDENCE
Purpose:
interdependence governs connections among team members (how members are linked)
there are 3 components to team interdependence: task, goal, and outcome
degree team members interact with and rely on other members for information, materials, and resources
goal interdependence—team members have shared goal and align individual toals with that vision
mission statement conveys sense of commitment and urgency among team members
if teams create their own mission statements, members increase feelings of ownership toward statement
outcome interdependence—team members share equally in feedback and rewards that result from
team achievement of goals
high outcome performance—team members share equally in rewards and punishments on group
performance, so information is shared more among members (promoting learning and team performance)
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Document Summary

Chapter 10: teams, diversity, and communication team two or more people who work interdependently over some time period to accomplish common goals related to some task-oriented purpose. Purpose: there are variety of different types of teams, each associated with different defining characteristics. Work team produce goods and/or provide service to accomplish permanent full-time commitment. Performing: team has a limited lifespan, members experience anxiety as they disengage and seperate from team. Stages of team development: unpredictable sequence (punctuated equilibrium) Purpose: development of team is unpredictable: members make assumptions and establish pattern of behaviour. Purpose: team composition mix of various characteristics that describe individuals who work in the team a good team requires the right mix of abilities and personalities there are 5 main elements that influence team functioning and effectiveness: Agreeableness: people who are agreeable prefer harmony (if too many members are agreeable, members enhance harmony at expense of task accomplishment by not speaking up)

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