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Textbook Notes for Management at Baruch College


BARUCHMGT 3121William ChienSpring

MGT 3121 Chapter Notes - Chapter 16 and 8: Quinary

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Migration from agriculture and manufacturing to services is both invisible and largely global in scope. This migration is driven by global communicatio
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BARUCHMGT 3121William ChienSpring

MGT 3121 Chapter Notes - Chapter Chapter 18: Customer Satisfaction, Inventory Theory, Purchase Order

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Quantity discount will not be on exam in terms of computation. Just eoq and rop (in terms of calculation) Order is placed, stock continues to deplete.
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BARUCHMGT 3121William ChienSpring

MGT 3121 Chapter 17: Chapter 17

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Allows us to translate multitude of info from databases into strategies that can give a service a competitive advantage. People with expertise in area
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BARUCHMGT 3121William ChienSpring

MGT 3121 Chapter Notes - Chapter 6/8: Histogram, Feldafing, Servqual

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Hidden benefit of a guarantee is customer feedback. Service guarantee focuses employees by defining performance standards explicitly. Based on differen
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BARUCHMGT 3121William ChienSpring

MGT 3121 Chapter 11: Chapter 11

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Challenge faced by managers of matching service capacity with customer demand on a daily basis s n a dynamic environment. Lost forever the revenue oppo
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BARUCHMGT 3120HJames WalshSpring

MGT 3120H Chapter Notes - Chapter 1: Offshoring, Intellectual Capital, Social Skills

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Self management: the capacity to act with a strong sense of self awareness. Organizations have different types and levels of managers. Managers: person
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BARUCHMGT 3120HJames WalshSpring

MGT 3120H Chapter Notes - Chapter 2: Quality Management, Continual Improvement Process, Total Quality Management

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Each of has a preferred learning style: a set of ways through which we like to learn by receiving, processing, and recalling new information. Prominent
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BARUCHMGT 3120HJames WalshSpring

MGT 3120H Chapter Notes - Chapter 15/16: Franchising, Proxemics, North American Free Trade Agreement

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By nature and upbringing we wear cultural lenses that can limit our vision, causing us to see and interpret things with the biases of our own culture.
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BARUCHMGT 3120HJames WalshSpring

MGT 3120H Chapter 10: Chapter 10

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Learn specific techniques of leadership speech is a pathway to success. Leadership is one of the four functions of management. Leadership: the process
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BARUCHMGT 3120HJames WalshSpring

MGT 3120H Chapter Notes - Chapter 14: Proxemics, Ethnocentrism

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Social capital - capacity to attract support and help from others in order to get things done. Who you know and how well you relate to people. Communic
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BARUCHMGT 3120HJames WalshSpring

MGT 3120H Chapter Notes - Chapter 3: Virtuous Circle And Vicious Circle, Regulation A, Investment

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Ethics: is defined as the code of moral principles that sets standards of good or bad or right or wrong in our conduct. Ethical behavior: is right or g
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BARUCHMGT 3120HJames WalshSpring

MGT 3120H Chapter 5: CH 5

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Time management is an essential planning skill in the fast paced and complicated world of business. Planning is one of the four functions of management
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