MGMT1021 Chapter Notes - Chapter 2: Emotional Labor, Emotional Contagion, Lifelong Learning
17 Oct 2016
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Document Summary
The impact of personal characteristics on what people think, feel, and do is the study of individual difference. Focusing on physical differences supplies only a limited and often biased view of behavior. Knowledge, skills, and abilities necessary for performing different jobs, functions, or tasks. Individuals differ in skills and in how they experience and express emotions. Organizations use systematic programs to assure that individuals working are equipped with the right competencies. Match / hire employees to match specific job requirements. Offers a comprehensive way to identify the groups of competencies associated with organizational performance and involves clusters of competencies. Identify certain individuals who fit a certain profile or to identify skills needed by employees within the organization. Organization-wide - competencies for employees across positions and levels of organization. Function-based - competencies that apply to a single business function within the organization. Role-based - competencies for a specific role and include behavioral expectations. Job-based - developed for a specific job.
