COMS 102 Chapter Notes - Chapter 3: Four Causes, Active Listening
12 Jan 2017
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Document Summary
Hearing: physiological process involving the vibration of sound waves on the eardrums and firing of electrochemical impulses in the brain. Listening: paying close attention to, and making sense of, what we hear. 60% of errors made in business come from poor listening. Strong correlation between listening and academic success. Appreciative listening: listening for pleasure or enjoyment. Empathic listening: listening to provide emotional support for the speaker. Comprehensive listening: listening to understand the message of a speaker. Critical listening: listening to evaluate a message for purposes of accepting or rejecting it. Focusing on the speaker"s every word as if they were equally important. Results in missing the speaker"s main point + confusing the facts. Prematurely rejecting a speaker"s ideas as boring or misguided. Active listening: giving undivided attention to a speaker in a genuine effort to understand the speaker"s point of view. Review mentally what has already been said. Listen between the lines; assess what the speaker implies.
