DSCI 304 Chapter Notes - Chapter 4: User Friendly, Value Engineering, Service Design
18 Sep 2016
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Document Summary
Translate customer wants and needs into product and service requirements. Translate product and service specifications into process specifications. Questions to ask when creating product or service. Manufacturability - the capability of an organization to produce an item at an acceptable profit. Serviceability - the capability of an organization to provide a service at an acceptable cost or profit. Liability issues, ethical considerations, sustainability issues, costs and profits. Why would you design or re-design? basically based off market opportunities or threats ex economic. Product liability: the responsibility a manufacturer has for any injuries or damages caused by as faulty product. Uniform commercial code: under the ucc, products carry an implication of merchantability and fitness. Cradle-to-grave assessment(lca): the assessment of the environmental impact of a product or service throughout its useful life. Value analysis: examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product.
