DSCI 304 Chapter Notes - Chapter 4: User Friendly, Value Engineering, Service Design
Document Summary
Translate customer wants and needs into product and service requirements. Translate product and service specifications into process specifications. Questions to ask when creating product or service. Manufacturability - the capability of an organization to produce an item at an acceptable profit. Serviceability - the capability of an organization to provide a service at an acceptable cost or profit. Liability issues, ethical considerations, sustainability issues, costs and profits. Why would you design or re-design? basically based off market opportunities or threats ex economic. Product liability: the responsibility a manufacturer has for any injuries or damages caused by as faulty product. Uniform commercial code: under the ucc, products carry an implication of merchantability and fitness. Cradle-to-grave assessment(lca): the assessment of the environmental impact of a product or service throughout its useful life. Value analysis: examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product.