CMST 470 Chapter Notes - Chapter 7: Organizational Communication, Stereotype, Rieti

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Ch 7: identity & difference in organizational life. The history of identity in organizational communication. Identity: how indiv. position themselves in world thru lang. /action: authenticity: being real/honest in how we live/work w/oth. (cid:862)zo(cid:374)e of i(cid:374)differe(cid:374)(cid:272)e(cid:863) bureaucracies sought to est. control over public side of ea. emp. /side related to work. Diff. can cause prob. when expectations clash/can serve as openings for change. Identity & difference as organizational practices & performances. Identity regulation: works to articulate how/in what ways diff. among members will be valued. Est. /clarifying distinct set of rules of game: these help build particular member id, privilege some diff. , defn. self in context of work. Identity work: various ways members actively respond to org. positioning by forming, maintaining, strengthening, revising, resisting id that have been defn. for them by org. discourse: 7 sense-making devices help artic. How members respond to their org. efforts to influ. /reg. id. Dealing w/contradictions/conflicts between views of self/external demands.

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