MAN 3504 Chapter Notes - Chapter 7: Mass Customization, Root Mean Square, Variable Cost
Document Summary
Service ops mgmt notes 3 process strategy - an organization"s approach to transforming resources into goods and services. Objective is to create a process that can produce o erings that meet customer requirements within cost and other managerial constraints. Produce low vol, high variety products in job shops . Process focused in terms of equipment, layout and supervision. High degree of product exibility as products move b/w the specialized processes. Each process is designed to perform a variety of activities and handle frequent changes (intermittent processes) Modules are parts or components previously prepared, in product-focused (continuous) process. More structure and less exibility than process-focused. Firms obtain both the economic advantages of product-focused model and the custom advantage of the low volume, high variety model. Called continuous processes because they have long, continuous production runs. Only with standardization and e ective quality control that rms have established product- focused facilities.
