Chapter 2-Top Priority: The Patient
Establishing Ethical Standards-
Dr. William Mayo stated, “The best interest of the patient is the only interest to be considered”
Afoundation of trust should exist in every healthcare provider-patient relationship.
Two examples of high ethical standards:
1. Never let a company’s influence or our personal relationships or greed prevent you from
putting the patient’s best interest first.
2. Resources should not be wasted due to professional shortcomings. In other words, do no
overuse supplies or use unnecessary supplies in caring for a patient; doing so will
contribute to higher medical bills.
Seeing red: Respect, empathy, and dignity in health care-
Though your personal life and your professional life should be kept separate, certain your values
heavily influence your thoughts, words, and actions. The wise healthcare professional knows the
worth of putting the patient first and giving every patient, regardless of that patient’s appearance,
economics, or beliefs, the best of care.
Empathy- remembering how you would want to be treated as a patient and understanding
patient needs will enhance how you serve patients.
Respect- another attribute necessary in quality health care. To respect someone is to show that
person attention and regard the person’s feelings.
Dignity- is a result of another person showing you regard. Specifically, if you show a patient
respect, you can empower that person to feel dignity. Remember that when a patient goes to a
healthcare provider for help, he or she is probably not at their personal best. They might be
irritable or withdrawn which is why it is important that as a healthcare professional, you present
yourself with the highest of standards by maintaining a spirit of helpfulness, knowledge, and
regard for the other person’s condition.
Anyone seeking professional care or treatment for health is considered a healthcare consumer.
Ethical Considerations in Healthcare Provider-Patient Relationships-
The relationship you have with patients is a fragile one. You want to provide th