HM 311 Chapter Notes - Chapter 6: Valet Parking, Dry Cleaning

• School: JMU
• Department: Hospitality Management
• Course: HM 311
• Professor: william Frye

Document Summary

Transaction file: automated or the non-automated log book gives front office staff access to records of important decisions that occurred during previous work shifts. Information directory: front office accumulates data in on the computer or in a bound guide. Resume group: electronic group history file available to front office staff. Facsimiles: or faxes, treated like mail but with special care as guests are often waiting for the information. Hotel clock: official time of the hotel clock in the telephone department used for wake up purposes. Revenue centers: guestroom sales = number 1 source of revenue for a hotel. Split folio: required by business travelers; splits guest charges on separate accounts. Master folio: required by convention groups while meeting only authorized charges can go on this account, it also holds the main convention fees.