HM 311 Chapter Notes - Chapter 10: Laundry Room, Work Order

• School: JMU
• Department: Hospitality Management
• Course: HM 311
• Professor: william Frye

Document Summary

10: the role of housekeeping in hospitality operations. Occupancy report: lists rooms occupied that night and indicates guests who are expected to check out the next day. Housekeeping status report: based on physical check of each room in the property. Room status discrepancy: differe(cid:374)(cid:272)e (cid:271)etwee(cid:374) housekeepi(cid:374)g depart(cid:373)e(cid:374)t"s des(cid:272)riptio(cid:374) of a roo(cid:373)"s status and the room status information the front desk uses to assign rooms. Lighting: sleep set, heating/ air conditioning, tv, radio, telephone, bedspreads, door, toilet, vanity & tub, towels, bathroom walls & door, water temperature, ventilation. Routine maintenance: activities that relate to general upkeep of the property, done on a regular (daily or weekly) basis. Scheduled maintenance: scheduling maintenance for a problem that is big. Identifying housekeeping responsibilities: guestrooms, corridors, public areas (lobby & public restrooms, pool & patio area, management offices, storage areas, back-of-house and employee locker rooms.