MGT 302 Chapter Notes - Chapter 1: Six Sigma, Business Process Reengineering, Total Quality Management
8 Jan 2017
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Document Summary
Operations and supply chain management (scom)- the design, operation, and improvement of the systems that create and deliver the firm"s primary products and services. Functional field of business with clear line management responsibilities. Operations- refer to manufacturing and service processes that are used to transform the resources employed by a firm into products desired by customers. Supply chain- processes that move information and material to and from the manufacturing and service processes of the firm. Process- one or more activities that transform inputs into outputs. Planning- the processes needed to operate an existing supply chain strategically. Sourcing- selection of suppliers that will deliver the goods and services needed to create the firm"s product. Making- where the major product is produced or the service is provided. Returning- involves processes for receiving worn-out, defective, and excess products back from customers and support for customers who have problems with delivered products.
