NSG 251 Chapter Notes - Chapter 5: Environmental Noise, Active Listening, Nonverbal Communication
Document Summary
Therapeutic communication: a dynamic interactive process consisting of words, action and entered into by a clinician and client for the purpose of achieving identified health related goals. Verbal communication: language communication: most consciously used form of communication, comprised of language symbols, which allow people to create, and interpret reality. Nonverbal communication: physical expressions and behaviors not expressed in words: more than 50 percent of communication is non verbal, types. Paralanguage: vocal tone, rate, rhythm, and volume. Autonomic physical responses: blushing and sweating: metacommunication: how nonverbal cues are used to enhance or negate the meaning of a word. Interpersonal communication: a process that is transactional, purposeful, multidimensional, irreversible, and possibly inevitable. 4 basic components: sender, receiver, message, channels. Client centered communication: 6 overlapping functions. Enabling pt. self management: factors affecting client centered communication. Semantic noise: occurs when the words and phrases used by either the client or the clinician are familiar to the sender but not the receiver.
