BUS 250 Chapter Notes - Chapter 3: Ethnocentrism, Groupthink, Idiom
Document Summary
Comprehension: how well you understand what you hear. Jargon: the specialized language of a specific field: you are unfamiliar with topics and such. Cognitive conflict: results from differences in understanding content or tasks. Working through a cognitive conflict often leads to better decisions and work products. Affective conflict: results from differences in personalities and relationships. If affective conflicts remain unstated and unaddressed, they can lead to tension, stress, and dysfunctional work processes. Cognitive conflict examples: competing goals, differences in opinion, faulty assumptions. Affective conflict examples: relational issues, ego issues. Culture: the learned and shared attitudes, values, and behaviors that characterize a group of people. Ethnocentrism: an inappropriate belief that your own culture is superior to all others. Stereotypes: oversimplified images or generalizations of a group. High context cultures: rely heavily on context to communicate meaning. Low context cultures: rely heavily on explicit language to communicate. Power distance: characteristic of cultures that describes how the culture perceives inequality and authority.
