HB 237 Chapter 3: HB 237 – Chapter 3 Summary
Document Summary
There are a wide range of organizaions in the hospitality industry. Others are a part of the recreaion, leisure, or meeing segments of the industry. They all have one thing in common: they must consistently provide quality guest service. People purchasing lodging, food and beverages consider service to be a very important element in the experience they are buying. Every hospitality organizaion must focus on providing its guests with friendly and accommodaing service. The service inluences most guests" percepions about their experience and their interest in returning to the property or to another property in the chain. The earliest travelers were ofered meals and a safe night"s rest by families living near trade routes and were invited into the family"s home for today"s equivalent of lodging and food services. Those visiing a hotel must pay for the products and services they receive.