HB 237 Chapter 6: HB 237 – Chapter 6 Summary
Document Summary
The front oice area in a hotel includes a registraion desk or area where front oice staf members assist arriving and deparing guests, but the managers and staf of the front oice department do much more than that. They assist in, or are responsible for several important hotel funcions. For many guests, the only person they will actually see when they arrive or depart from a hotel is a member of the front oice. For that reason, the employees who work at the front oice are criical to a hotel"s long-term success. An aggressively managed and talented front oice staf will do this well. Making guest reservaions is oten the irst thing that comes to mind when one considers the main funcions of a front oice. This is an essenial and oten complex aspect of its role.
