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Textbook Notes for Hospitality Business at Michigan State University (MSU)

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MSUHB 237J.HeberleinWinter

HB 237 Chapter Notes - Chapter 1: Representational State Transfer

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The lodging industry has a long history. Travelers have always desired a safe and resful place to spend the night. Today, more and more people travel;
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 3: HB 237 – Chapter 3 Summary

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There are a wide range of organizaions in the hospitality industry. Others are a part of the recreaion, leisure, or meeing segments of the industry. Th
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 9: HB 237 – Chapter 9 Summary

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Full-service hotels ofer food and beverage products and services to guests staying at the hotel and to others living in the community or visiing the pr
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 10: HB 237 – Chapter 10 Summary

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Full-service hotels will typically have one or more dining areas (e. g. , a casual cofee shop and a more formal dining room) In addiion, other retail s
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 8: HB 237 – Chapter 8 Summary

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Hotel guests have expectaions about their hotel stays that simply must be met. These include such basic items as ample hot water for baths and showers,
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 7: HB 237 – Chapter 7 Summary

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For hoteliers working in a lodging facility, no one area within the hotel is more important than the others. For example, the sales and markeing or fro
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 6: HB 237 – Chapter 6 Summary

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The front oice area in a hotel includes a registraion desk or area where front oice staf members assist arriving and deparing guests, but the managers
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 4: HB 237 – Chapter 4 Summary

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In every business, managers are responsible for providing the quality products and services customers and guests are looking for. The duies and respons
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MSUHB 237J.HeberleinWinter

HB 237 Chapter 2: HB 237 – Chapter 2 Summary

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The best way to understand how hotels operate is to start with an understanding of who owns them, who manages them, and inally, who franchises them. Ma
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