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Chapter 9

SW 312 Chapter Notes - Chapter 9: New Zealand National Football Team, Acculturation, John Wiley & Sons

Social Work
Course Code
SW 312
Richard Tyler- Walker, Jr.

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Sue, D. W., Rasheed, M. N., & Rasheed, J. M. (2016). Cultural styles in multicultural
intervention strategies. Multicultural social work practice. (pp. 241-268).
Hoboken, NJ: John Wiley & Sons, Inc.
Chapter 9: Cultural Styles in Multicultural Intervention Strategies
Communication Styles
Must send messages: make yourself understood
Must receive messages: attend to what is going on with the client
Verbal communication: content of what is said
Nonverbal communication: how something is said, including body language
o Gestures, tone, inflection, posture, or degree of eye contact, etc.
Communication styles, or social rhythms:
o Conversing in fits and starts
o Interruptions
o Topics you prefer to discuss or avoid
o Depth of involvement in conversation
o Forms of interaction
Ritual, repartee, argument, persuasion
o Channel used to communicate
Verbal-nonverbal versus nonverbal-verbal
o Gender
Race and culture may influence several areas of nonverbal behavior
o Proxemics
o Kinesics
o Paralanguage
o High- versus low-context communication
Nonverbal Communication
Proxemics: perception and use of personal and interpersonal space
o Four interpersonal distance zones:
Intimate: contact to 18 inches
Personal: 1.5 feet to 4 feet
Social: 4 to 12 feet
Public (lectures and speeches): greater than 12 feet
o Personal space could be reframed in terms of dominance and status
o Some cultures prefer closer distance over further
Kinesics: bodily movements
o Facial expression, posture, characteristics of movement, gestures, eye contact
o Culturally conditioned as well
o Much of our assessment of people is based on their facial expressions
Paralanguage: vocal cues other than words that individuals use to communicate
o Loudness of voice, pauses, silences, hesitations, rate of speech, inflections, etc.
o Can communicate a variety of different features about a person:
Race, age, gender, and emotional responses
o The interpretation of silence in conversation varies across culture
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