SCHM 2301 Chapter Notes - Chapter 6: Design For Six Sigma, Management System, Standard Deviation
22 Mar 2016
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Document Summary
Product quality is a product"s fitness for consumption in terms of meeting customers needs and desires: fitness consumption is determined by both a product"s design quality and its conformance quality. Design quality is a measure of how well a product"s designed features match up to the requirements of a given customer group. Conformance quality is a measure of whether or not a delivered product meets its design specifications. Quality management is a management approach that establishes an organization wide focus on quality: merging development of a quality oriented corporate culture with intensive use of managerial and statistical tools. Quality management encompasses many functional areas and (cid:1) (cid:1) (cid:1) (cid:1) activities both within and across companies in the supply chain. Quality needs to permeate throughout the supply chain (cid:1) (cid:1) (cid:1) (cid:1) Quality should permeate from upper management to operational roles: merging certain core management values with statistical techniques and other management tools.
