PSYCH 4522 Chapter Notes - Chapter 1: Human Relations Movement, Theory X And Theory Y, Total Quality Management
4 Sep 2018
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Document Summary
Ch 1 - organizational behavior: the quest for people-centered organizations and ethical. An organization is a system of consciously coordinated activities or forces of 2 or more. Organizational behavior is an interdisciplinary field dedicated to better understanding. 3 levels of basic analysis of ob are individual, group, and organizational and managing ppl at work. Understanding and management of ppl in the workplace. The age of human and social capital. Theory y - mcgregor"s modern and positive assumptions about employees being. Theory x = most ppl dislike work, they avoid it when they can. Most ppl must be coerced responsible and creative and threatened w punishment before they will work. Ppl require close direction when they are working. Theory y = work is natural activity, like play or rest. Ppl are capable of self direction and control. Total quality movement - an organizational culture dedicated to training, continuous improvement, and customer satisfaction. Formal training in stat process control techniques and teamwork.
