BUS 150 Chapter Notes - Chapter 10: Hawthorne Effect, Theory X And Theory Y, Goal Setting
5 May 2016
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Document Summary
Motivation: how to get people who work for you to behave in a certain way. Moves individuals to take certain actions & avoid other actions. Engagement indicators: (in order of importance: engaged: energy, enthusiasm, & effort, satisfied: experience & treatment, committed: company & mission, rooted: intention to stay. 4 fundamental needs: drive to acquire. (ex: salary, food, clothes, drive to bond. (ex: social, friends, drive to comprehend. (ex: learn, grow, challenges, obstacles, drive to defend. (ex: protect, fight, justice, trust) Scientific management: management approach designed to improve employees" efficiency by scientifically studying their work. Hawthorne effect: employees changed their behavior b/c they knew they were being studied & given special treatment; validity of effect is uncertain. Maslow"s hierarchy of needs: needs on lower-levels must be satisfied before higher-level needs be addressed. Model offers convenient way to categorize needs, but it lacks empirical validation.
