COMM 321 Chapter 3: COMM 321 - Reading Notes - Chapter Three
Document Summary
Comm 321 - reading notes - chapter three. Creating shared meaning about health care and conditions in medical encounters. Context skills: what you say and understanding others. Perceptual skills: what you are thinking and feeling. C-c communication process guide: contains 72 evidence based communication skills. Skills corresponds to important tasks in healthcare consultation. Ecological model of communication in medical encounters: helps understanding communication in health care interactions. Ecology: examination of relationships between organisms and their environment. Examines communication interactions between healthcare providers and patients in social contexts: organizational, cultural, media, political/legal, interpersonal. Ecology model emphasizes the importance of individual choices and also contextual factors of being layers of influence on the patient provider interactions. Interpersonal layer: 1st and most important, health provider and patient. Affective factors: emotions they experience and interpret during encounters (they come to encounter with goals) Main goal: provider to heal or cure symptoms.
