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MGT 300 (3)
Chapter 10

MGT 300-Chapter 10.docx

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MGT 300
Eric Williams

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Management 300 Organizational Theory and Behavior Chapter 10: Organizational Change & Innovation P a g e | 1 Chapter 10: Organizational Change & Innovation 1) Because of the credit crisis, companies were often led to lay off workers. This was an example of reactive change. 2) What four areas are subject to change as the organization continually tries to adapt to internal and external pressures? Strategy, people, technology, structure 3) True or False: Multiple organization development (OD) interventions have been found to work better than single inventions. True 4) The steps in the organization development process are: (1) diagnosis, (2) intervention, (3) evaluation, and (4) feedback 5) The three stages of Lewin’s change model are: (1) changing, (2) refreezing, and (3) unfreezing 6) The kind of change that has already been implemented and experienced within the same organization is called adaptive change. 7) True or False: Reactive change is planned. False 8) What types of super trends are shaping the future of business? The marketplace is becoming more segmented and moving toward more niche products, and More companies are offering targeted products, requiring faster speed-to-market 9) In Lewin’s change model, in the stage labeled unfreezing, managers try to instill in employees the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to motivation. 10) The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organization development. 11) What are key aspects of employee resistance to change? Emotional/behavioral response, and Real or imagined threats are perceived. 12) Using a practice that is completely new to an entire industry, and not just one or more organizations, is called radically innovative change. 13) Organizations encourage innovation by providing three things: the right organizational culture, the appropriate resources, and the correct reward system. 14) What will NOT improve organization development success? Intervention across cultures 15) Rank steps 5-8 of Kotter’s Eight Steps for Leading Organizational Change in the correct order.  Empower broad based action  Generate short-term wins  Consolidate gains and produce more change  Anchor new approaches in the culture 16) Models of change reveal four targeted areas in which change is most apt to be needed: people, technology, structure, and strategy. Which four of the following are forms this change may take when people are the targeted area of change? Skills, attitudes, performance, perceptions 17) An emotional/behavioral response to real or imagined threats to an established work routine is known as: resistance to change Management 300 Organizational Theory and Behavior Chapter 10: Organizational Change & Innovation P a g e | 2 18) Creativity is the process of developing something new or unique while innovation is the process of creating new ideas and converting them into useful applications both differ from invention which is simply the creation of something new. 19) Innovative change in an organization often triggers some fear and resistance among employees due to the moderate complexity, cost, and uncertainty that is involved. 20) Which of the following is not one of the uses for organization development? a. controlling resources b. revitalizing organizations c. managing conflict d. adapting to mergers 21) Former Microsoft employee, Scott Berkun, identified six seeds of innovation. Which of the following are ‘seeds’ he identified? a. The organization wants to make money b. Employees are focused on short-term gains c. People change their approach to solving a problem d. People are curious about something e. Resources are only given to employees with a record of success f. Dedicated people work to solve a well-defined problem 22) Which of the following is an internal force for change? a. Technological advancements b. Market changes c. Demographic characteristics d. Employee problems 23) Which two of the following are transforming whole industries and changing the way we work, including reducing wages and increasing the profits of some businesses? a. Outsourcing b. Reactive change c. Globalization d. Management behavior 24) True or False: When one organization acquires another, the structure of the acquired organization is often kept the same as it had been. False 25) Which two of the following represent the trend of businesses moving away from mass marketing to single customer groups toward many niche markets? a. A grocery store that attempts to brand themselves as culturally diverse in order to attract customers of all cultural backgrounds. b. A department store that places seasonal merchandise at the front of their store in order to increase sales. c. An online shopping database that allows customers to buy multiple products that are seemingly unrelat
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