MGT 304 Chapter Notes - Chapter 3: Emotional Contagion

• School: University of Miami
• Department: Management
• Course: MGT 304
• Professor: Linda Neider

Document Summary

Emotions: state of feeling; conscious mental reaction (anger or fear) subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body. Positive emotions can be contagious in the workplace: emotional contagion. Affect refers to both emotion and mood. Plutchik"s 8 basic e(cid:373)otio(cid:374)s: fear, anger, sadness, joy, disgust, surprise, trust, anticipation. Moods: ge(cid:374)eral feeli(cid:374)g states that are(cid:374)"t related to something that happens to a person, not intense enough to interrupt regular thought patterns or work, more enduring than emotions. Self-awareness: recognizing your emotions when you experience them. Other awareness: being aware of emotions experienced by others. Emotion regulation: being able to recover from experienced emotions rapidly. What are my strengths and gaps: how can i build on strengths and reduce the gaps, trying new behaviors, thoughts, and feelings, developing trusting relationships that enable change. Jobs (waiting tables) that require employees to suppress affect (emotion and labor) require.