MGT 304 Chapter Notes - Chapter 5: Fundamental Attribution Error, Attribution Bias, Total Quality Management

• School: University of Miami
• Department: Management
• Course: MGT 304
• Professor: Linda Neider

Document Summary

Set of processes by which an individual interprets information about the environment. Process by which people select, organize, interpret, retrieve, and respond to information. A leader has to u(cid:374)dersta(cid:374)d that ea(cid:272)h perso(cid:374)"s per(cid:272)eptio(cid:374)s is their realit(cid:455) a(cid:374)d is ho(cid:449) the(cid:455) (cid:449)ill i(cid:374)terpret the leader"s a(cid:272)tio(cid:374)s a(cid:374)d e(cid:448)er(cid:455)thi(cid:374)g that happe(cid:374)s i(cid:374) the (cid:449)ork pla(cid:272)e. Ex of something that may be affected by perceptual errors by leaders: hiring the best person for a job and being fair in performance assessment of followers. An attempt proposed to develop explanations of the ways in which we judge people differently depending on what meaning we attribute to a given behavior. Internal: people i(cid:374)fer that a(cid:374) e(cid:448)e(cid:374)t or perso(cid:374)"s (cid:271)eha(cid:448)ior is due to his or her o(cid:449)(cid:374) character traits or abilities. External: belie(cid:448)e a perso(cid:374)"s (cid:271)eha(cid:448)ior is due to situatio(cid:374)al fa(cid:272)tors. Fundamental attribution error: te(cid:374)de(cid:374)(cid:272)(cid:455) to attri(cid:271)ute other"s (cid:271)eha(cid:448)iors to i(cid:374)ter(cid:374)al fa(cid:272)tors but our own behavior to external factors.