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Chapter 9

PSY 383 Chapter Notes - Chapter 9: Nonverbal Communication, Jargon, Baby Talk


Department
Psychology Main
Course Code
PSY 383
Professor
O' Connor
Chapter
9

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Danny Holcomb
Professor O’Connor
Health Psych
26 October 2016
Chapter 9 Notes: Patients, Providers, and Treatments
Health care services
Types of Health Care Providers
Patient Consumerism:
Being presented with choices
Cooperating and participating in the development and enactment of the treatment
plan
Having considerable expertise about their health problems
Types of Health Care Plans:
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Patient Dissatisfaction in Managed Care
Changing structure of the health care delivery system can undermine patient-
provider communication
o Results in colleague orientation
o Patient-centered care: providing patients with information
Involving them in decisions regarding care
Consideration of psychosocial issues
The nature of patient-provider communication
Technical quality of care and the manner in which care is delivered are unrelated
Setting
o Medical office is an unlikely setting for effective communication
o Role of provider- extract significant information quickly from the patient
Patient and provider are not always on the same page
Provider Behaviors that Contribute to Faulty Communication:
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Inattentiveness
Use of jargon
Baby talk
Nonperson treatment
Stereotypes of patients
Patients’ Contributions to Faulty Communication:
Poor education and understanding
Patients’ inability to present their complaints effectively
o Ability to follow treatment guidelines declines due to old age
Neurotic patients exaggerate symptoms
Patient Attitudes Toward Symptoms:
Misunderstanding the provider’s emphasis on factors that they consider to be
incidental
Paying little attention
Believing that the provider has made an incorrect diagnosis
Interactive Aspects of the Communication Problem:
Lack of opportunity for feedback to the provider
Difficulty in knowing when a relationship has been established with a patient
Learning is fostered more by positive than by negative feedback
Results of poor patient-provider communication
Results of Poor patient-Provider Communication:
Dissatisfied patients
o Less likely to comply with treatment recommendations
find more resources at oneclass.com
find more resources at oneclass.com
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