MG 358 Chapter Notes - Chapter 4: Institute For Operations Research And The Management Sciences, Overselling
Document Summary
Chapter 4 review questions: the sales department is responsible for the primary source of reservations for the hotel. Supervisors and reservation managers create group reservations, usually for corporations or trade associations; the reservations manager and the supervisor have the responsibility for achieving occupancy and revenue goals: the major types of reservations are: Guaranteed reservations- the guest guarantees payment for the room, the hotel is provided some protection for the hotel"s revenues even in the case of a no-show. Prepayment guaranteed reservations- the guest must make a full payment prior to the guest"s day of arrival, the hotel bills the card holder if the credit card guaranteed reservation is not properly cancelled before the stated cancellation hour. Corporate guaranteed reservations- the guest must show up and if not the corporation is then responsible for any no-show that the corporation sponsors, the hotel is just responsible for contacting the hotel if the guest doesn"t arrive.
