MG 358 Chapter Notes - Chapter 5: Upselling, Debit Card
Document Summary
All inclusive- rate that include all meals, beverages and activities. American plan (ap)- room charges include the cost of the guestroom and three meals per day. Authorization code- the code the front desk must use every time they book a room. Denial code- the code the front desk must use every time they get into a situation with a guest who credit has been denied. Direct billing- some hotels extend credit to guests by agreeing to bill the guest or the guest"s company for charges. Due-outs- guests who are currently staying in the hotel who are soon going to check out of the hotel. European plan (ep)- meals are priced separately from guestrooms. Floor limit- maximum amount in credit or debit card charges the hotel can accept without requesting special authorization on behalf of a card holder. Housekeeping status reports- what the housekeeping department prepares based on the physical check of all guestrooms.
