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Chapter 5-42

BUAD447 Chapter Notes - Chapter 5-42: Six Sigma, Dmaic, Process Capability


Department
Business Administration
Course Code
BUAD447
Professor
Thompson Hugh
Chapter
5-42

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Rath & Strong 6 Sigma 10/25/16 4:04 PM
P 5-42
Six Sigma
Performance improvement approach
Customer-focused, data driven approach to understanding process
variation (stability) and process capability
Universal problem solving method (DMAIC)
Performance target of 3.4 defects per million opportunities
DMAIC
Define
Measure
Analyze
Improve
Control
o A structured, disciplined, rigorous approach to process
improvement consisting of these 5 phases
o Each phase is linked to the last and the next phase
o Follow this to achieve the goal of 6 sigma or 3.4 defects per
million opportunities
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