MGMT 3000 Chapter Notes - Chapter 19: Fraternities And Sororities
9 Feb 2017
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Example: invite to sorority, assumed it was a business frat, weird convo- falling victim to the ladder of inference. Avoid with supportive communication: supportive communication: a process of offering advice and suggestions (advising), relating similar experiences (deflecting), asking follow-up questions for clarification (probing), and reiterating the main points (reflecting). Core components of communication are the parties (people involved), message, medium, and response/feedback. Elements of communication: the audience, goal, context, message, medium, and response/feedback. Communication style: the way in which someone interacts with and delivers information to others. The degree to which one"s communication is direct or indirect. The degree to which one"s communication is open or self-contained. Openness: the ease with which individuals show emotions and are emotionally accessible to other people when they communicate. Directness: refers to the amount of control an individual attempts to exercise in communication situations. Asks important clarifying questions and makes quick assumptions about the meaning behind someone else"s message.
