MGMT 3000 Chapter Notes - Chapter 19: Fraternities And Sororities

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Chapter 19: Communication 2/9/2017 2:44:00 AM
Ladder of inference: A process by which an individual uses assumptions or
biases formed from past experiences to make a judgment on the intentions
of another individual.
idea that as the listener, the recipient of a communication, we do
certain things when we get the data, we add data based on our own
meaning from the world.
Example: invite to sorority, assumed it was a business frat, weird
convo- falling victim to the ladder of inference
Avoid with supportive communication
o Supportive communication: a process of offering advice and
suggestions (advising), relating similar experiences
(deflecting), asking follow-up questions for clarification
(probing), and reiterating the main points (reflecting).
Core components of communication are the parties (people involved),
message, medium, and response/feedback
Elements of communication: the audience, goal, context, message, medium,
and response/feedback
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