MGMT 3000 Chapter 9: Chapter 9

• School: University of Georgia
• Department: Management
• Course: MGMT 3000
• Professor: charleswaynelyons

Document Summary

The impact of emotions and social situations on decision making. Emotions: emotionally charged situations are easier to recall, prevalent in hiring process, create contexts that helps channel certain emotions, people feel greater regret for their choices to act, than their choices not to act. Individuals tend to conform to majority when they rely less on their experience and insight and more on. Dominance of conformity can cause people to make decisions that go against their values: social decisions involving norms are shaped by: Appropriateness framework: the process of making decisions based on societal norms or expectations. Programmed decisions: decisions that are made in response to recurring organizational problems that require individuals to follow established rules and procedures: applied to repetitive, well defined problems. Nonprogrammed decisions: decisions that are made in response to novel, poorly defined, or unstructured situations that require managers to use their best judgments: made under conditions of risk and uncertainty; highly susceptible to social influences.