HT-MGT 260 Chapter Notes - Chapter 5: Itch, Carpal Tunnel Syndrome, Quid Pro Quo
3 Mar 2014
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Document Summary
Adaptation (to the organization)- the process by which new employees learn the values of and what it"s like to work for a hospitality organization during initial on-job experiences. Orientation- the process of providing basic information about the hospitality organization that must be known by all staff members in every department. Mission statement- a strategic statement that indicates (provides an overview of) what the hospitality organization wants to accomplish and how it intends to do so. Orientation kit- a package of written materials given to new employees to supplement the oral information provided during the orientation session. Induction- the process of providing new employees with basic information that everyone in their department must know that is unique to their department. Mentoring- a formal or informal relationship in which an experienced staff member provides advice and counsel to a less-experienced staff member. Career ladder- a progression of increasingly more responsible positions within an organization or industry.
