NRS 311 Chapter Notes - Chapter 4: Assertiveness

89 views2 pages
Chapter 4 (E reserve) Assertiveness
Assertiveness:
o Associated with an individual’s ability to speak up confidently, which can be
challenging for many nurses.
o Requires taking risk and being accountable, and it requires personal growth in
emotional intelligence such as developing self awareness, self confidence, and
motivation
Speaking up for patients
o Requires knowledge, confidence, and willingness to step up and report concerns
to colleagues and physicians, despite fears of being wrong, inconveniencing
others, or even being disrespected.
o Speaking up for a patient can help encourage them to be assertive
Healthcare systems become more transparent, the role of patients and
families as a collaborative partners is shifting, making assertiveness by
patents more necessary
Building and Marinating Relationships with Colleagues
o Assertiveness may improve a working environment.
Creates a respectful environment
o Best way to stop passive-aggressive gossiping
Speaking up for oneself
o Important for staying healthy and providing self care
o Setting limits can be difficult but are necessary for every nurse, and in the long
run benefits colleagues, patients, family, and the organization
SBAR
o Situation, Background, Assessment, and Recommendation
o Helps convey critical information so that the physician or other provider can make
a decision
o Promotes a critical thinking process
I statements
o Encourages speakers to show ownership about a concern, want, or need.
o Includes identification of emotions and invites other speakers to participate in the
conversation in a collaborative fashion
o When people don’t use I statements
Avoid responsibility for their own feelings
Blame and/or judge others
Present opinions as if they are facts
Do not allow room for other perspectives
Are authoritarian or controlling
Tend to delay conflict resolution
Can be manipulative
Offer sweeping generalization
o Proper use of I statements
find more resources at oneclass.com
find more resources at oneclass.com
Unlock document

This preview shows half of the first page of the document.
Unlock all 2 pages and 3 million more documents.

Already have an account? Log in

Get access

Grade+20% off
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers
Class+
$8 USD/m
Billed $96 USD annually
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
30 Verified Answers

Related Documents