LGST 240 Chapter Notes - Chapter 3: Uptodate, Tacit Knowledge, User Experience
10 Dec 2015
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User experience available to gamers outside of work will drive expectations about. 3: work sucks what the experience at work should look like. Multiplayer online games can shape work expectations and eventually, the workplace. Focus on details of work and the context of which it took place. Details- notice differences between transformational, transactional, and tacit work. Context- consider drivers of human performance purpose, meaning, and consequence. Transformational work- old-school work of extracting raw materials or converting them into finished goods: mechanization and offshore improve productivity. Transactional work- people interacting with each other but in a routine way according to rules that may become automated eventually: automation improves productivity. You can"t command the things you want from tacit knowledge workers, and you have to create conditions to gain innovation, collaboration, and insight. Focusing on efficiency isn"t going to help when you need effectiveness. Value will come from increased productivity, not increased information.
