MAN 337 Chapter Notes - Chapter 1: Organizational Behavior, Electronic Body Music, Fokker E.Ii
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1. Chapter 1: Intro to Organizational Behavior
a. Tehial skills are o loger eough; i today’s usiess orld, aagers eed good people
skills
b. Organizational behavior: the influence that individuals, groups and organizational structure have
on behavior within organizations
i. Goal of OB: iproe orgaizatio’s effetieess
c. Three determinants of behavior: individuals, groups and organizational structure
d. Systematic study:
i. Examining relationships
ii. Attempting to attribute causes and effects
iii. Basing our conclusions on scientific evidence
1. Evidence-based management (EBM): basing managerial decisions on the best
available scientific evidence
a. Most managers base their decision on intuition, which is many times
also the decision made through systematic approaches
e. Disciplines that contribute to OB:
i. Psychology: science that seeks to measure or explain the behavior of humans and
animals
ii. Soial psyhology: fouses o people’s ifluees o oe aother
iii. Sociology: the study of people in relation to their social environment or culture
iv. Anthropology: study of societies for the purpose of learning about human beings and
their activities
f. There are few absolute or universal principles that explain OB
i. Usually: x leads to y but only under conditions specified in z (the contingency variable)
g. Ho OB offers solutios to today’s aagerial issues:
i. Helps managers respond to globalization; their role is changing
1. Increased foreign assignments
2. Working with people from different cultures
3. Overseeing movement of jobs to countries with low-cost labor
ii. Manage workforce diversity (adapting to people who are different)
1. Managers have to shift their philosophy from treating everyone alike to
recognizing differences and responding to differences in ways that increase
productivity and retention without discriminating
iii. Improve quality and productivity
iv. Improve customer service—customer-responsive culture
v. Improve people skills
vi. Stimulate innovation and change
vii. Cope with temporariness
1. Must be fast and flexible to survive
2. Jobs are continually redesigned and turned over
3. Subcontracted labor
4. More training to update skills
viii. Help employees balance work-life conflicts
ix. Improving ethical behavior
x. Creating a positive work environment
1. Positive organizational scholarship: concerns how organizations develop
human strengths, foster vitality and resilience, and unlock potential
a. Studying what is GOOD about an organization
b. Tries to find ways to exploit strength
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