S W 333 Chapter 6: Chapter 6
Chapter 6: Initial Stage of a Group:
Hidden agenda – an issue that is not openly acknowledged and discussed.
Attitudes and actions leading to trust:
• Attending and listening – careful attending to the verbal and nonverbal messages of
others is necessary for trust to occur
• Understanding nonverbal behavior – inexperienced group workers frequently make the
error of focusing exclusively on what members are saying and miss the more subtle
nonverbal messages
• Empathy – the ability to tune in to what others are subjectively experiencing and to see
the world through their eyes.
• Genuineness – iplies ogruee etwee a perso’s ier eperiee ad what he or
she projects externally
• Self-disclosure – authenticity can sometimes be expressed in appropriate self-disclosure
• Respect – show by what the leader and the members actually do, not simply by what
they say
• Caring confrontation – the way in which confrontations are handled can either build or
inhibit the development of trust in a group.
• Maintaining trust
General goals for group members:
• Beoe aware of oe’s iterpersoal stle
• Increase awareness of what prevents intimacy
• Learn how to trust oneself and others
• Beoe aware of how oe’s ulture affets persoal deisios
• Increase self-awareness and thereby increase the possibilities for choice and action
• Challenge and explore certain early decisions (most likely during childhood) that may no
longer be functional
• Recognize that others have similar problems and feelings clarify values and decide
whether and how to modify them
• Become independent and interdependent
• Find better ways to resolve problems
• Become more open and honest with selected others
• Learn a balance between support and challenge
• Learn how to ask others for what one wants
• Become sensitive to the needs and feelings of others
• Provide others with helpful feedback
Group processes are activities such as establishing norms and group cohesion, learning to work
cooperatively, establishing ways of solving problems, and learning to express conflict openly
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