CMST 240 Chapter Notes - Chapter 3: Organizational Behavior, Organizational Culture, Elton Mayo
Document Summary
Four great underlying principles of management: develop a true science of work. Directed to communication activities required to carry out job duties. Measured in frequency, timeliness, accuracy, duration, and completeness: scienti cally select and develop employees. Basis of their intellectual and physical ability to carry out the job duties and responsibilities: link the science of work to scienti cally selected employees, establish constant and intimate cooperation of managers and workers. Involved downward communication- less emphasis on upward: bureaucratic. Three ways power and authority are legitimatized: charismatic. Exceptional qualities command respect: precedent and usage. Expect authority to be applied based on custom: model (bureaucratic) Authority stems from rules and procedures based on a position then. Communication channels: downward- messages being communicated from subordinate to supervisor, horizontal- people at the same level in an organization share messages. Human relations management- recognition that organizations have a social dimension: path to effectiveness involved social dimensions of workplace, elton mayo.
