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Textbook Notes for Communication Studies at University of Tennessee - Knoxville (UTK)

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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 3: Organizational Behavior, Organizational Culture, Elton Mayo

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Four great underlying principles of management: develop a true science of work. Directed to communication activities required to carry out job duties.
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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 7: Analogy, Hasty Generalization, Ad Hominem

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Persuasion- involving some measure of change in attitudes and/or behaviors- intentional: receiver oriented- how receivers process and are in uenced by
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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 2: Identity Management, Stress Management

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Communication: is a process, involves the use of symbols, involves a sharing or exchanging of meanings. Intention= dif cult to resolve in de nitions of
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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 1: Business Communication

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Four factors that particularly impacted business communication: turbulent business environments. Requires business communications to scan the business
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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 5: Egocentrism

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Preparation the number one factor in effect ability. General purpose (functional objectives: inform, persuade, entertain. Speci c purpose- observable a
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UTKCMST 240ToedteSpring

CMST 240 Chapter 9: CMST 240 Ch 9 Notes

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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 11: Pitch Shift

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Team or group composed of 3+ individuals who meet regularly to work on a common goal. Norms- informal rules established by group members that guide the
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UTKCMST 240ToedteSpring

CMST 240 Chapter 8: CMST 240 Ch 8 Notes

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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 4: Videotelephony, Leading Question

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Interview- transactional communication event involving two parties, at least one of whom is pursuing prearranged goals: both parties are involved in co
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UTKCMST 240ToedteSpring

CMST 240 Chapter Notes - Chapter 6: Notecards, Nonverbal Communication

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UTKCMST 240ToedteSpring

CMST 240 Chapter 12: CMST 240 Ch 12 Notes

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UTKCMST 240ToedteSpring

CMST 240 Chapter 10: CMST 240 Ch 10 Notes

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Intercultural communication- interaction between two people whose cultural perceptions and symbol systems are distinct enough to alter the communicatio
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