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Chapter 1-6

MANGEMNT 301 Chapter 1-6: Chapter 1-6 Q


Department
Management
Course Code
MANGEMNT 301
Professor
Rob Boostrom
Chapter
1-6

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Chapter 1
2) What do managers do in terms of functions, roles, and skills?
Manager’s work on four different types of functions: planning, organizing, leading,
and controlling. The roles that managers do are broken into three parts:
interpersonal, informational, and decisional. Interpersonal contains the roles of
being a figurehead, leader, and liaison. Informational contains the roles of being a
monitor, disseminator, and spokesperson. Lastly, decisional contains the roles of
entrepreneur, disturbance handler, resource allocator, and negotiator. The skills
that managers are required to obtain are technical, human, and conceptual skills.
4) Why is it important to complement intuition with systematic study?
Intuition is a gut feeling, while systematic study is looking at relationships and
making accurate predictions. If managers made decisions off of intuition every
single time they would end up making the wrong decision because of lack of facts or
data. With systematic study people can look at the information and it leads to a
more logical decision. Making decisions with systematic study leads to more trust
granted to the manager, because it shows he is thinking before he acts.
6) Why are there few absolutes in OB?
There are few absolutes in OB because no two people are alike. Two people may act
differently in the same situation, and the same person’s behavior changes in
different situations. OB concepts can only reflect situational conditions, because it
will not always turn out the same.
8) What are the three levels of analysis in this book’s OB model?
The three levels of analysis are individual, group and organizational.
Chapter 2
2) What are stereotypes and how do they function in organizational settings?
Stereotypes are the judging of a person because of a group that they belong to. The
judgments are unfair because of it is believe that all people with a certain
characteristic are all the same. They function in organizational settings by some
people turning their stereotypes into discrimination against someone.
Discrimination against someone in an organizational setting can often be very
harmful to the organization and its employees.
4) What is intellectual ability and how is it relevant to OB?
Intellectual abilities are the abilities that are needed to perform any mental activity.
These include thinking, reasoning and problem solving. The jobs in the workforce
differ on what types of intellectual abilities are needed for certain jobs. The more
complex a job tends to be, the higher the intellectual abilities will be needed to
complete the job. While smarter people tend to be better at their job, they tend not
to be as satisfied with their jobs because they are more critical at evaluating job
conditions. Research shows that intelligence does not have any affiliation with job
satisfaction.
6) How do organizations manage diversity effectively?
Comprehensive programs for the workforce encourage diversity in three different
components. First, managers are taught about framework for equal employment
opportunities. Second, managers learn that a diverse workforce is better to serve a
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