MGT 3324 Chapter 1: Robbins & Judge Chapter 1

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R&J$Chapter$1$–$What$is$Organizational$Behavior?$
$
I. Management$and$Organizational$Behavior$
a. Manager(administrators):$an$individual$who$achieves$goals$through$
other$people$
i. Planning:$a$process$that$includes$defining$goals,$establishing$
strategy,$and$developing$plans$to$coordinate$activities.$
Increases$the$most$as$managers$move$from$low-level$to$mid-
level$managament$
ii. Organizing:$determining$what$tasks$are$to$be$done,$who$is$to$
do$them,$how$the$tasks$are$to$be$grouped,$who$reports$to$
whom,$and$where$decisions$are$to$be$made$
iii. Leading:$a$function$that$includes$motivating$employees,$
directing$others,$selecting$the$most$effective$communication$
channels,$and$resolving$conflicts$
iv. Controlling:$monitoring$activities$to$ensure$they$are$being$
accomplished$as$planned$and$correcting$any$significant$
deviations$
b. Organization:$a$consciously$coordinated$social$unit,$composed$of$two$
or$more$people,$that$functions$on$a$relatively$continuous$basis$to$
achieve$a$common$goal$
c. Management$Roles$
i. Interpersonal$Roles:$figurehead,$leader,$liaison$
ii. Informational$Roles:$monitor,$disseminator,$spokesperson$
iii. Decisional$Roles:$entrepreneur,$disturbance$handler,$resource$
allocator,$negotiator$
d. Management$Skills$
i. Technical4skills:$the$ability$to$apply$specialized$knowledge$or$
expertise$
ii. Human4skills:$the$ability$to$work$with,$understand,$and$
motivate$other$people,$both$individually$and$in$groups$
iii. Conceptual4Skills:$the$mental$ability$to$analyze$and$diagnose$
complex$situations$
e. Effective$versus$Successful$Managerial$Activities$$
i. Traditional4management:$decision$making,$planning,$and$
controlling$
ii. Communication:$exchanging$routine$information$and$
processing$paperwork$
iii. Human4resource4management:$motivating,$discipling,$
managing$conflict,$staffing,$and$training$
iv. Networking:$socializing,$politicking,$and$interacting$with$
outsiders$
v. Successful$managers$give$almost$the$opposite$emphases$to$
traditional$management,$communication,$HR$management,$and$
networking$as$do$effective$managers$
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