INTG 201 Lecture Notes - Lecture 1: Personalization, Conflict Management, Grater
20 Sep 2016
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Intg201 managing people conflict and negotiation reading notes. Conflict: a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about: an inherent part of organizational life. Some level of conflict is probably necessary for optimal organization functioning. Traditional view of conflict: dysfunctional outcome resulting from poor communication, a lack of openness and trust, failure of managers to be responsive to the needs and aspirations of their employees, conflict must be avoided and indicates a malfunction. Task conflict: content and goals of the work. Process conflict: relates to how the work gets done. Task conflicts have the potential to be just as disruptive as relationship conflicts. Task conflict is also related to these positive outcomes only when all members share the same goal and have high levels of trust.
