COMMERCE 1BA3 Lecture Notes - Lecture 6: Active Listening, Performance Appraisal, Nonverbal Communication
16 Dec 2016
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Document Summary
What is communication: communication - the process by which information is exchanged between a sender and a receiver, a complex process, effective communication communication whereby the right people receive the right information in a timely manner. Cross-culture communication: verbal communication, common language associated with similar cultural values, accent, non-verbal communication, facial expression - not much problem decoding but what about displaying, gestures - can be very different cross cultures, gaze, touch. Social convention: cultural characteristics might be attributed to individuals, how are you?", punctuality, nepotism. Personal approaches: good communication takes time, congruence is important, congruence - a condition in which a person"s words, thoughts, feelings, and actions all contain the same message, appear as you are. T - filtering information can be useful for the organization. F - the most effective organizational communication is downward communication. F - the majority of organizational-related information carried by the grapevine is not accurate.
