COMMERCE 1BA3 Lecture Notes - Lecture 8: Work Unit, Extraversion And Introversion, Body Language
25 May 2016
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Document Summary
Process by which info is exchanged between a sender and a receiver. Effective communication communication whereby the right people receive the right info in a timely manner. Downward, upward, and horizontal communication within the chain of command. Filtering tendency for a message to be watered down or stopped during transmission. Good top employees don"t need to know everything in the organization. Voice constructive expression of disagreement or concern about work unit or organizational practices. Speaking up" positively associated with conscientiousness, extraversion, and satisfaction leads to an atmosphere of psychological safety silence withholding relevant info opposite of voice positively related with stress. Mum effect tendency to avoid communicating unfavourable news to others. At least 75% of info is accurate when about organization. Jargon specialized language used by job holders or members of a particular occupation or organization. Need for flexibility to adjust to different styles. Information richness potential information carrying capacity of a communication medium.
