COMMERCE 1BA3 Lecture Notes - Lecture 4: Total Quality Management, Baby Boomers, Small Power
Document Summary
Chapter 4 - values, attitudes, and work behaviour. Generational differences in values - in workforce today: Hard working, stable, loyal, thorough, detail-oriented, focused, emotional maturity. Independent, adaptable, creative, techno-literate, willing to challenge the status quo. Optimistic, multi-task, tenacious, technologically savvy, driven to learn and grow, team oriented, socially responsible. Treat as equals, warm and caring, mission-defined, democratic approach. Direct, competent, genuine, informal, flexible, results-oriented, supportive of learning opportunities. Motivational, collaborative, positive, educational, organized, achievement-oriented, able to coach. Individualistic societies stress independence, individual initiative, privacy; us, can, australia, great britain: collective cultures favor interdependence and loyalty to family or clan; Long-term/short-term orientation: cultures w/ long-term orientation: stress persistence, perseverance, thrift, close attention to status differences; china, hong kong, taiwan, Japan, south korea: cultures w/ short-term orientation: stress personal steadiness and stability, face-saving, social niceties; canada, us. Implications of cultural variation: exporting ob theories, theories, research, and practices may not translate well from na to others, basic questions remain same; answers differ.
