COMMERCE 2BC3 Lecture Notes - Lecture 23: Performance Management
1 May 2016
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Document Summary
What to measure: attributes: advantages; simple, attributes underlie performance. Disadvantages: indirect, ambiguous, subjective, both deficiency and contamination: behavior: advantages; focuses on what people do and have control over. Disadvantages; ratings: results: focus on what is accomplished. Output (financial aspects are tangible measures of this). Limitations of results criteria: not readily available for all jobs. What should actually be measured in pa behavior and results: need to consider the context because there could be other things influencing behavior, figuring this out could lead to the choice to use a diagnostic test. 360/multisource pa: feedback from a variety of perspectives. Don"t really know the professor on a personal level, bias based on the grade they receive, different faculties may create a lot of depth in the rating, etc. When it comes to multisource pa, it is problematic to make decisions on promotion, etc because you may have peers saying a person is great, while their subordinates think they are bad.
