MGT 500 Lecture Notes - Lecture 2: Cognitive Dissonance, Job Satisfaction, Emotional Labor

• School: Ball State University
• Department: Management
• Course: MGT 500
• Professor: Ronda Smith

Document Summary

Attitudes: evaluative statements or judgements about people, events, or objects. Cognitive component: the belief or opinion segment of an attitude. Affective component: the emotional and/or feeling segment of an attitude. Behavioral component: an intention to behave or act in a certain manner toward something or someone. Cognitive dissonance: some kind of incompatibility between two or more attitudes or between attitudes and behavior/actions. Job satisfaction: a positive feeling about a person"s job based off of evaluation of the job"s characteristics. Job involvement: the degree that a person identifies with a job, participates actively in the job, and considers performance important to their self-worth. Psychological empowerment: an employees" belief to which they affect the environment of their work, their competence, the job"s meaningfulness, and autonomy in their work. Organizational commitment: the degree to which an employee identifies with a certain organization and its goals and wants to keep a membership with the organization.