BBG 101 Lecture Notes - Lecture 22: Strategic Planning, Problem Solving, Decision-Making
2 Nov 2020
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Document Summary
Strategic planning top management the setting of broad long-range goals by top managers. Tactical planning middle management the identification of specific short-range objectives by lower-level managers. Backup plans in case primary plans fail. Decision making choosing among two or more alternatives. Problem solving the process of solving everyday problems that occur; less formal than decision making and needs quicker action. Problem-solving techniques include brainstorming and pmi listing all the pluses for a solution in one column, all the minuses in another and the implications in a third. Technical skills the ability to perform tasks in a specific discipline or department. Human relations skills skills that involve communication and motivation; they enable managers to work through and with people. Conceptual skills skills that involved the ability to picture the organization as a whole and the relationship among its various parts. Communicate a vision and rally others around that vision.
