COMMERCE 3S03 Final: Chapter 9

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 3S03
• Professor: Carolyn Capretta

Document Summary

Coaching: one on one interaction between manager (coach) and person being coached (coachee) Goal: help the individual improve and enhance his organizational contribution and career. Actively listen, observe, question and provide feedback. Improving the performance of individuals -> improves organization effectiveness and efficiency. Develop both individuals and the team as a whole. What people want: clarify what results and performance outcome are needed; provide honest, ongoing, balanced performance feedback. Managing: telling judging controlling directing immediate needs authority. Dire(cid:272)ti(cid:448)e (cid:272)oa(cid:272)hi(cid:374)g: push to sol(cid:448)e so(cid:373)eo(cid:374)e"s pro(cid:271)le(cid:373) (cid:271)y dire(cid:272)ti(cid:374)g, i(cid:374)stru(cid:272)ti(cid:374)g, ad(cid:448)isi(cid:374)g. Coaching: empowering facilitating developing supporting long-term development partnership. Non-dire(cid:272)ti(cid:448)e (cid:272)oa(cid:272)hi(cid:374)g: pull to dra(cid:449) out so(cid:373)eo(cid:374)e"s o(cid:449)(cid:374) solutio(cid:374) (cid:271)y liste(cid:374)i(cid:374)g, u(cid:374)dersta(cid:374)di(cid:374)g, asking questions; also called consultative coaching. Step 1: prepare mentally change your mindset from being a doer to being a person who helps others do. Step 2: reach a coaching agreement ask permission to coach; effective coaching require mutual agreement; employee must want to do better and welcome being coached.