COMMERCE 3S03 Chapter Notes - Chapter 9: 360-Degree Feedback, Adaptive Learning
22 Oct 2017
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Document Summary
Developing people with coaching, delegation and deliberate practice. Coaching is one-on-one interaction between manager and the person being coach for the purpose of helping the individual improve and enhance his or her organizational contribution and career. A very important skill for managers enhance skills, performance and career options of their direct reports. Improving the performance of people directly improves the effectiveness and efficiency of the organization: coa(cid:272)h"s (cid:396)ole is to a(cid:272)ti(cid:448)ely liste(cid:374), o(cid:271)se(cid:396)(cid:448)e, (cid:395)uestio(cid:374) a(cid:374)d p(cid:396)o(cid:448)ide feed(cid:271)a(cid:272)k, develop players and the team as a whole to win. Managing telling, judging, controlling, directing, immediate needs, authority. Coaching empowering, facilitating, developing, supporting/removing obstacles, long term development, partnership. Directive coaching : active for coach, passive for employee. Non-directive coaching: consultive coaching involves the employee in finding the answer. Coaching is often a combination of directive and non-directive coaching. You delegate effectively and then everyone benefits.
