MHR 405 Chapter Notes - Chapter 9: Darpa, Nonverbal Communication, Channel (Communications)

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Kristyn Scott

Document Summary

Casual professionalism is where employees are encouraged to relax, be themselves & provide welcoming service that"s straight from the heart. Communication is the lifeblood of all organizations, it refers to the process by which info is transmitted & understood b/w 2/more ppl. Organizational learning (knowledge enters the org & is distributed to employees) Decision making (ingredients: info about the decision context, alternatives available, its outcomes & if decision is making objectives) Supports employee well-being (informationally, communication conveys knowledge that helps employees to better manage their work environment; emotionally, it"s a soothing balm b/c ppl have an inherent drive to bond, validate their self-worth & maintain social identity) The communication process model (exhibit 9. 1) suggests that communication flows through channels b/w the receiver. Model recognizes that communication is not free-flowing but is constantly disrupted by noise which is the social, psychological & structural barriers that distort & obscure the sender"s intended message which usually leads to miscommunication/misunderstanding.